Check In | Refund Policy | Bad Weather Policy | Pre-School Changing/Bathroom | Equipment Sign-Out Policy
Coat Racks | Locker Rental | Day Use Lockers | Locker Policy | Lost or Stolen Items
Class/Program Cancellations | Young Adult Participation Policy | Emergency Services

CHECK IN

Everyone entering the facility must check in at the main desk. All members are required to have a membership card. It is the member's responsibility to have their card in their possession. Members must scan their card at the front desk EVERY time they enter the facility. If for some reason a member has misplaced their card, please let the front desk staff know so that we can check you in for that day. A $2 fee will be charged to provide replacement card.

Back to top

REFUND POLICY

If you are not completely satisfied with your membership (annual or EFT option) in the first 30 days, we will refund your money. Memberships are non-transferrable and non-refundable after 30 days. Exceptions may be made for those with a physician-diagnosed medical condition. 100% of a program fee may be refunded upon the program cancellation. Withdrawal from a program prior to the first class will receive 100% refund less $10 administration fee. 50% of a program fee may be refunded before the second class of the session, less the $10 administration fee. No refunds thereafter. A different refund policy applies to camp programs.

Back to top

BAD WEATHER POLICY

For information regarding the operation of our facility during inclement weather, please tune into the Eagle 99.9 FM or WGAW 1340 AM. It is difficult to guarantee that this information will be available prior to our usual opening time of 5 am weekdays. Staff members live close enough that the facility is accessible most of the time. We encourage folks to use extreme caution when traveling in adverse weather conditions and request that you call before leaving your home. If we are closed, we will change our voice mail greeting to reflect this closing and estimate an anticipated time for re-opening. If there is no school for Winchendon Public Schools, all morning classes at the Clark will be cancelled. Please call to inquire about afternoon and evening programs.

Back to top

PRE-SCHOOL CHANGING/BATHROOM

Children ages 5 and under may change in or use Men's or Women's facilities with proper adult supervision (i.e., Mom with son in Women's locker room, Dad with daughter in Men's). Children ages 6+ should use gender specific facilities. As always, members and guests are asked to be discrete and considerate of others.

Back to top

EQUIPMENT SIGN-OUT POLICY

Members are allowed to sign-out equipment (basketballs, tennis rackets, boxing gloves, etc.) at the front desk by leaving their membership card. This will enable us to track missing or broken equipment and charge a repair/replacement fee, if necessary. Cards will be returned upon the return of signed-out equipment.

Back to top

COAT RACKS

Members and guests are welcome to use the various coat racks (lobby and Cardiovascular Room) for coats, however, gym bags and/or other items must be placed in lockers. This limits tripping hazards and reduces the opportunity for theft. The Clark Memorial YMCA is not responsible for lost or stolen items.

Back to top

LOCKER RENTAL

A limited number of lockers are available for rent on an annual basis. The fee is only $35 a year.

Back to top

DAY USE LOCKERS

Day Use lockers are also available and we strongly encourage members and guests to bring a lock to secure belongings. Please note that Day Use lockers are for use during the time a member or guest is using the facility only, and locks must be removed after each use.

Back to top

LOCKER POLICY

The Clark Memorial YMCA is not responsible for lost or stolen items and reserves the right to remove a lock for reasons that may include, but are not limited to:

- A lock is left on the locker overnight for Day Use lockers.
- A lock is left on the locker beyond the locker rental expiration date.
- The conditions of the locker warrant removal (odor, etc.).
- The privileges of membership have been abused.

In the event that a lock is removed, items from the locker will be held in a plastic bag for a period of one week.

Back to top

LOST OR STOLEN ITEMS

The Clark Memorial Community Center is not responsible for lost or stolen items. Please secure items with lock for locker (see locker policy) or leave them in vehicle or at home. Please report any lost or stolen items to the Membership Desk and we encourage pursuing a police report, as well. We recommend labeling clothing, towels and other belongings. Lost & Found Items are donated to a local charitable organization at the end of each month.

Back to top

CLASS/PROGRAM CANCELLATIONS

In the event the Clark has to cancel a class for any reason, we will make every effort to reschedule the class. If it cannot be rescheduled, a refund proportionate to the class fee may be issued. Please note that this does NOT include cancellations of classes that are included with membership or situations beyond our control, such as those due to inclement weather or other acts of nature. If a member/participant misses a class as scheduled or rescheduled, this will not be refunded or rescheduled again. Other than fitness classes, the member/participant may not attend any other class as a "make-up." The Clark is required to maintain certain staff to participant ratios and simply cannot offer this make-up opportunity without jeopardizing the safety and quality of the program.

Back to top

YOUNG ADULT PARTICIPATION POLICY

Children under 12 years old are prohibited from using the cardio, weight and cybex room or participating in adult fitness classes. Children 12-14 years old are allowed to use the cybex and cardio room and participate in adult fitness classes if:

1) They have completed orientation with a certified staff member with a parent present, and
2) They are accompanied (in the same room) by a parent for the duration of their class or work-out.

Children 12-14 years old are prohibited from using the weight room.

Back to top

EMERGENCY SERVICES

In the event of an emergency, the Clark Memorial YMCA will be open to serve the community. However, in the event of a power outage, this arrangement may be delayed until power is restored as the Clark does not have a back up generator. The need for emergency services will be identified by the Town of Winchendon or the American Red Cross. Services may include, but are not limited to:

- Warm overnight shelter during cold winter conditions (Board of Health to coordinate)
- Air conditioned environment during extraordinarily hot, humid summer days
- Warm showers when homes are without power (after power is restored at the Clark)
- Disaster related incident (American Red Cross to coordinate)

Please contact the Clark Memorial YMCA to inquire about, or initiate, related emergencies services. After hour inquiries are directed to the residence of the Executive Director.

Back to top

The Clark Memorial YMCA reserves the right to revoke program and membership privileges to ensure a safe and non-threatening environment for all to enjoy.

Back to top